FAQs

What are your shipping rates? 
We offer FREE shipping on all orders, Any size orders, Anywhere in the world.


How long will it take to get my order? 
Please see our Shipping Information

If your order hasn’t arrived in the estimated delivery times, please contact our support team at support@akivashop.com

If your order hasn't arrived within 15 days of the date of the original purchase, contact our support team for a full refund on your purchase.



How can I track my order? 
Akiva Shop will email you the tracking number when your items have been shipped. If you didn't get the email, please check your junk mail or contact us at support@akivashop.com
You can track your order by using your tracking number through the website http://www.17track.net/en 
  
Why was I charged $X.XX AND $XX.XX appears in Omise or on my invoice? 
This is due to the website charging in USD. PLEASE NOTE: While the prices may display in your local currency you will be charged in USD. 
  

Do you deliver products internationally ? 
Yes, of course.

 

I've placed an order with multiple items recently, can I combine them into one package? 

Yes, of course.

 

I've put a wrong shipping address and/or picked a wrong size/variant! Can I change it?

If this happens to you, email us as soon as possible, we might be able to take care of it. However, we can't promise anything as all our items are usually processed immediately after you order and ship out the same day or a few days after. If your order has already entered the shipping process, we won't be able to stop it. Contact us anyway, we still care, and we'll try to make it right for you. We know how frustrating it can be to pay for something you can't use.

 

How secure is my personal information?

Akiva Shop adheres to the highest industry standards to protect your personal information. 
Your credit card information and personal details are encrypted during transmission using SSL (Secure Sockets Layer technology), which is widely used on the internet for processing payments.  
Your credit card information is only used to complete the requested transaction and is not subsequently stored.